Do you hear people in your organization complaining: "We sent them all to training - why can't they
do what they were trained to do?" For many performance problems training is the wrong answer, or at
least not the total answer.
Cognitive Technologies understands how the human brain absorbs information and the problems we all
face when trying to recall something in time to perform correctly. It takes as little as 16 hours
after a training event for our recall to start to deteriorate, especially if we haven't had a chance
to practice what was learned. A better solution may be to develop and deploy performance support
and job aids that can be used by the performer at the moment of need, within the actual job context.
Performance support is a set of tools that guides the user of a software system by embedding
assistance within the system, or making it available along side of the system. Job aids are
repositories for information, processes, or decisions that support work and activity by directing
or guiding performance. We've developed both electronic performance support and online and print
job aids for government and commercial clients. Activities we perform within this service area include:
- Conduct analyses and needs assessment to determine where performance support and job aids are required to enhance performance
- Develop an ROI for performance support or job aids, compared to other solutions
- Plan the performance support or job aids, including determining the most appropriate type
- Identify the most appropriate medium for presentation of the job aids
- Design and develop the performance support or job aids and incorporate feedback to refine them
- Conduct a 2-tier evaluation of the performance support or job aids
- Pilot the performance support or job aids with the user community
- Plan the rollout or implementation of the performance support or job aids.
Let Cognitive Technologies develop performance support and job aids that enhance performance (even
for novices), reduce errors, and improve decision making.