Maximize the success of system implementations by redesigning workflows and processes to support new functionality. Our analysts have extensive experience comparing functional specifications and requirements for new systems with existing workflows and processes to identify those that require re-design. We facilitate working sessions with stakeholders to create new workflows and processes. We use accepted process re-design techniques to elicit and document suggested changes in formats that can be used to gain stakeholder buy-in.

Bridge the gap between the needs of your project's customers/users, and those of your organization to significantly reduce guesswork in technology project plans. We literally wrote the book on user-centered requirements (User-Centered Requirements: The Scenario-Based Engineering Process, McGraw & Harbison). We use specialized 'knowledge acquisition' techniques to elicit, capture, and define stakeholder and business requirements. We construct usage and context scenarios, create lists of functional and information needs, and capture the business objectives that must be addressed.

Improve the skills of critical PM team members to build a strong foundation for project management success in your organization. Unfortunately, there is a gap between reading a book or attending a workshop and applying new information at work. That gap is best filled by providing a seasoned, experienced coach to mentor the project manager. Our certified professionals can coach and mentor one PM or a team of your PMs, providing the depth of knowledge and cross-pollination required to take project manager performance in your organization to the next level.

Provide online support tools or print-based job aids to eliminate barriers and improve the performance of key positions. Our performance consultants analyze job performance, identify barriers and needs, and suggest opportunities to improve results with performance support tools and job aids. We use our Performance DNA methodology to define requirements and identify the most appropriate delivery/design approach. Then we create easy-to-use printed job aids and performance support tools such as coaches, wizards, and text tips that guide users through complex tasks.

Frustrated with training that produces knowledge, but can't easily be applied to the job? We develop and deliver practical, high quality training at your site in topics including: project management, project selection and portfolio management, Microsoft Project, integrating time management with Microsoft Project, and others. We can assess your project management training needs and craft a performance-based curriculum that focuses on application and use, versus theory.

Get the right people with the right skills in the right positions. Our human performance specialists guide you in defining the competency management strategy that is right for your culture, organizational structure, outcomes, and skill sets. We construct performance-centered competency models for you by analyzing key performers and documenting the outcomes they produce and the behaviors and skills they are required to do. To help you achieve organizational buy-in of competency management, we can facilitate executive steering committees and develop a plan for integration and widespread use.

Design the right intervention to improve performance. Our human performance consultants use the Performance DNA methodology to interview key performers and stakeholders. We conduct analyses to identify the major outcomes produced by a job role, critical work processes and tasks, positive impacts on performance, performance problems and why they occur, and the impact of the problems on business results. Our report and presentation includes detailed findings, as well as opportunities for improvement that may include: better hiring, improved development opportunities, better access to technology/tools and information, changes in organizational or individual work processes, work environment improvement, better management support, and motivational/incentive issues.